CFHSC(Pacific) Det Vancouver

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CANADIAN FORCES HEALTH SERVICES CENTRE (PACIFIC) – DETACHMENT VANCOUVER

1. CONTACT INFORMATION: The Vancouver Clinic is open:

Mon – Fri 0730 -1530 hr

Sick Parade is from 0730-0845 hr

Health services are available to all entitled military personnel. Our number is 604 225 2520 ext 2504, or CSN 532 -2504. Located at: 4050 W 4th AVE VANCOUVER BC V4R 1P6

2. HEALTH SERVICES PROVIDED: Physician, Case Management, Social Worker/Mental Health, immunization and deployment screenings are all available at the Vancouver Clinic. Other services not available at the clinic will be coordinated by the Vancouver Clinic. CF members who are entitled to full medical coverage by the CF (Regular Force, Class C and B > 180 days Primary Reservists) should receive their non-urgent, routine medical care from Detachment Vancouver Clinic; however, those members who have a regular family physician and are happy with the continuity of medical care they are receiving can continue to get their medical care from that practitioner; however, members accessing civilian providers must advise the Vancouver Clinic of their physician’s name so their medical file can be annotated accordingly. They must also ensure copies of clinical records are sent to the Det Van Clinic.

3. SICK PARADE 0730-0845: Urgent medical services, such as walk-ins are available in person without an appointment between 0730 and 0845. Those members employed or living long distances from the Vancouver Clinic can visit their local walk-in clinic for these services, if more convenient. If members need an appointment for complex problems, please call reception at our contact number.

4. AFTER HOURS URGENT MEDICAL CARE: The Canadian Forces Help Health Information Line (CFHIL) is designed to provide members with telephone access to health care advice during silent hours. CFHIL can be reached at 1- 877- MED-DENT 1-877-633-3368. Your call will be answered by experienced emergency room nurses, who will help you decide what to do. If your matter is extremely urgent, call 911.

5. SICK AT HOME/QUARTERS: Sick time taken beyond 48 hrs for illness or injury, as approved by the chain of command, will require sick leave, and the mbr must report to the clinic for approval. If sick leave is recommended by a non-DND physician it must be approved by a DND-employed clinician.

6. SELF REPORTING OF ILLNESS AND INJURY: You are required to report any medical condition which may affect your ability to work, either on a temporary or permanent basis. If a surgical procedure is booked or recommended by a family physician, you must first be seen by a DND-employed physician. Call reception at 2504 to book an appointment. Ensure a CF 98 is completed for injuries and disease related to service.

7. OPTICAL/GLASSES: Only contracted providers, may be used, and only then after contacting the Blue Cross Clerk at local 2431. For those outside of the Greater Vancouver area, a non-contract provider may be used, with prior approval through local 2431.

8. PERIOD OF VALIDITY - MEDICAL EXAMINATION:

Currently, your Periodic Health Assessment (PHA) is valid for 5 yrs up to age 40. After 40, every 2 years.

Exceptions may occur in some operational and occupational situations (e.g. aircrew, dive).

Members must ensure their PHAs are current and they must contact reception at Loc 2504 at least 2 months prior to the expiration date of the PHA for an appointment.

9. CF HEALTH CARE ID CARDS: Eligible pers must have a card. To obtain a card, please call our Blue Cross Clerk at local 2431.

10. SOCIAL WORK SERVICES: Primary Mental Health Care including crisis intervention and social work screening is available and appointments are booked at 2504.

11. CASE MANAGEMENT: The Case Management Program is designed to help CF members who are being released from the CF for medical reasons to transition successfully to the civilian health care system. The program also assists these personnel to access health, pension and other related resources and helps to ensure continuity of care. You may book an appointment at local 2504.

12. FEEDBACK AND QUALITY CONCERNS: Your comments and concerns about service are important to us and if you wish to provide feed back, please contact our Quality Improvement Manager in Esquimalt at 250-363-5657.

13. PHARMACY: Most pharmacies will accept the Blue Cross card for payment. If not, pay for it and claim it on a general allowance claim. The Blue Cross Clerk at ext 2431 can provide you with more information. For non-prescription or over-the-counter (OTC) medication information, contact the OTC Coordinator in Ottawa at phone 1-866-886-1304 or 613 945 8062 ext 3578. You will be provided with the information to apply for an OTC card.

14. CLINIC CONTACTS: To access the list (604) 225-2520 + extension or CSN 532 + extension