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ColdLake > EN > Recreation and Leisure > Community Recreation > Community Recreation Cancellation Policy

Cancellation, Refund and Transfer Policies for Community Recreation Programs

Cancellation

1. All programs are subject to cancellation if there are insufficient registrations.

2. If we cancel a program, you are entitled to a full refund or you may transfer to another program, space permitting.

3. Cancelled class due to weather conditions, facility issues etc within program’s duration will be made up at the end of session.

Refund

1. If circumstances beyond your control impact your ability to participate in our programs and/or it becomes necessary for you to transfer to another date/time, please contact your local Community Recreation office during regular scheduled business hours.

2. Full refunds for medical emergencies or military operational reasons will be authorized prior to program start date, after the start date refunds will be prorated. Documentation will be required.

3. All other Full refund requests must be received 5 business days prior to the start of the program, after the start date refunds will be prorated at the discretion of the Recreation or Aquatics Coordinator.

4. If more than 50% of the program has elapsed, no refund will be issued with expectation to cases indicated in paragraph 2.

5. If program advertises a required non-refundable deposit, no refund will be issued for the deposit.

6. In the case of a dispute, refund decision will be made by local PSP Manager.

Transfer

1. To transfer to another course, please contact your local Community Recreation office during regular business hours.

2. Transfers are subject to space availability and approval from the Recreation or Aquatics Coordinator.



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