VALCARTIER HEALTH CENTRE

The Valcartier Health Centre (VHC) offers a variety of ambulatory and surgical services. Our hours of operation are Monday to Friday from 7:30 am to 4:00 pm.

For medical services on evenings, weekends and statutory holidays, our patients can go to a medical clinic or a civilian health institution of their choice and present their Blue Cross card. CF members can also call 1-800-MED-DENT (1-800- 633-3368) 24 hours a day, seven days a week, for medical information and advice.

In the event of an emergency, dial 911.

PRIMARY CARE

• Care Delivery Units (CDUs): Front-line services for ambulatory patients (sick parade, medical appointments and regular medical examinations).

• Immunization: Vaccination service for North America, travel health and missions.

• Immunotherapy: Desensitization clinic.

• Community health: Asthma, diabetes, hypertension and dyslipidemia teaching clinics.

• Case management: Program designed to inform and accompany CF members with a health problem that is likely to have repercussions on their military career. It also ensures continuity of care for patients with complex health problems

DIAGNOSTIC AND THERAPEUTIC SERVICES

• Pharmacy: Complete pharmaceutical services for CF members, including non prescription medication.

• Medical supply depot: Supply of medication and medical supplies for the VHC departments, the CDUs and the units served by the VHC.

• Radiology: Medical imaging examinations.

• Laboratory: Laboratory analyses, sampling.

• Physiotherapy: Post-cast and post-surgery evaluation of acute and chronic musculoskeletal injuries. Follow-up, various physiotherapy treatments and a walk-in centre at the satellite clinic located in the gymnasium.

• Dietetics: Nutritional care adapted to the needs of each patient. All CF members have access to this service if they want to lower their cholesterol, increase their energy level, lose weight, control their diabetes or address any other diet-related problem.

• Biomedical engineering: Repair, maintenance and calibration of medical and dental equipment.

• Preventative medicine: The mission of Preventive Medicine is to prevent occupational health problems and illnesses in order to preserve the task force of the Valcartier Garrison and brigade. The hygiene and sanitation, industrial hygiene, and travel health sections provide prevention and support services for the safety of patients and employees who use DND buildings.

• Ophthalmology: Eyesight exams for eyesight categories, prescriptions for glasses, consultations.

• Specialist clinic: Consultations with specialists at the VHC (orthopaedists, dermatologists, internal medicine specialists, obstetrician-gynaecologists, general surgeons, urologists, otorhinolaryngologists) and referrals for external consultations (civilian hospitals and clinics).

SURGERY

Elective (non-urgent) day surgery, sterilization of medical instruments and supply of sterile supplies at the Valcartier Health Centre.

MENTAL HEALTH

Multidisciplinary team composed of psychiatrists, mental health nurses, social workers, psychologists, addiction counsellors and a clinical chaplain. These health specialists offer a variety of mental health services, including psychosocial services, general mental health services, a support centre for operational trauma and stress, a support service for addictions and a pastoral counselling service.

Individual, couple and family therapy is also available. A variety of group therapies are also offered, including anger, emotion and sleep management, the relationship disturbance treatment module and a substance abuse group.

Telephone number (VHC reception): 418-844-5000, ext 8147

DENTAL DETACHMENT

The role of the Valcartier Dental Detachment is to provide the best possible dental care to service men and women posted to the Valcartier Garrison, in accordance with the Canadian Forces Dental Care Program. In addition to general yearly dental check ups and routine procedures, the Dental Detachment delivers dental care services on a priority basis to all military personnel assigned to UN missions and other operations.

The Detachment employs approximately 40 military and civilian personnel, including dentists, hygienists, dental assistants, and administrative personnel, each and every one of them dedicated to delivering courteous and efficient service.

The Detachment also operates a dental clinic at the Quebec Citadel, made up of one dentist, two assistants and a dental hygienist. This establishment serves those units located in the city of Quebec.

The Detachment maintains a 24/7 emergency service. For after-hours emergency dental care, the first contact is the Duty Dentist, who can be reached at 576-2826.

If the dentist cannot be reached, you can contact the dental assistant at 254-3449.

As a last resource, you may contact the Garrison Valcartier Duty Officer at 844-5000 extension 5777, who will call the dentist at home. The dentist will then evaluate the condition of the patient and, should it be necessary, will see the patient at the Detachment.

The Valcartier Dental Detachment is open from 7:30 am to 3:30 pm, every day from Monday to Friday. For dental emergencies without an appointment, patients are asked to report to the Detachment at 7:30. The Citadel Dental Clinic is open from 7:30 am to 12 pm and 1:00 pm to 3:30 pm. For dental emergencies without an appointment, patients are asked to report to the Citadel Dental Clinic at 7:30 am Monday to Wednesday or to the Valcartier Dental Detachment at 7:30 am Monday to Friday.

OPERATIONAL STRESS INJURY SOCIAL SUPPORT PROGRAM

The Operational Stress Injury Social Support (OSISS) program was established to help members and veterans who suffer from injuries related to operational stress, as well as their families. The most convincing argument for calling on the peer support program is that the program  coordinators are fellow members or ex-CF members who have experienced similar hardships and who can listen without judging. We offer support to personnel who have to deal with death in the family, as well as speaker services that can help better understand operational stress injury

and address the stigma of mental illness. All you need to do is pick up the phone and give us a call. Confidentiality and privacy are assured.

Telephone number : 418-648-5049

1000 Route de l’Église, 2nd Floor, Suite 230, Sainte-Foy

E-mail: peersupportval@aol.com

Web site: www.osiss.ca